Customer centricity is on everyone’s lips, but its execution is oftentimes vague. In this talk we will build on two practice-oriented examples to show how to create value adding business models while reducing costs by consequently focusing on the elements of a product or service from which the customer gains perceivable value.
10 December 2019
INC Invention Center, Campus-Boulevard 30, 52074 Aachen
Martin Ruppert | Managing Director
Marius Müller | Consultant